Refund Policy

Launchtic is free to self-host — there's nothing to refund there. This policy covers the paid Agency subscription and Enterprise agreements purchased on launchtic.com.

If Agency doesn't work for you, we'd rather give you your money back than have an unhappy customer.

You are eligible for a full refund of your **first** Agency payment if:

You request a refund within **14 days** of your initial subscription date.

You have not already used Agency-only features (unlimited workspaces, white-label, cloning) in revenue-generating use.

Your subscription was made directly on launchtic.com.

We will refund the full payment. Stripe's payment processing fees are non-refundable and will be deducted from the refund amount.

Refunds will not be issued in the following cases:

The 14-day window (from your first payment) has passed.

Agency features have been used in active, revenue-generating client work during the refund window.

The account has violated our Terms of Service.

Renewal charges — once your subscription has renewed for a subsequent year, that charge is non-refundable. Cancel before the renewal date to avoid being billed again.

If your subscription was purchased through a third-party reseller, their refund policy applies.

To request a refund:

1. Open a support ticket at launchtic.com/support with your account email and subscription date.

2. We'll verify your eligibility and confirm within 1–2 business days.

3. If approved, the refund will be processed via Stripe and appear on your statement within 5–10 business days.

4. Your subscription will be cancelled and your instance falls back to the Free tier — nothing is deleted.

We don't make refunds difficult. If you're eligible, you'll get it.

You can cancel Agency anytime from your account's billing portal — no support ticket needed. Cancellation stops future billing immediately; we don't refund the current paid period, but you keep Agency features until it ends.

Once the subscription ends, your instance falls back to the Free tier automatically. Nothing is deleted — reactivating restores everything.